Any Question?
- Legal Basis: Financial Services Authority (OJK) Regulation Number 61/POJK.07/2020 concerning the Alternative Dispute Resolution Institution for the Financial Services Sector (LAPS SJK).
- The Alternative Dispute Resolution Institution for the Financial Services Sector (LAPS SJK) is an institution that conducts out-of-court dispute resolution specifically related to disputes in the Financial Services Sector. LAPS SJK received its operational license from OJK on December 29, 2020, and began operating on January 1, 2021.
- The Financial Services Sector LAPS functions to provide integrated dispute resolution services within the financial services sector.
- The Financial Services Sector LAPS was established with the aim of ensuring that dispute resolution services in the financial services sector: a. Are conducted independently, fairly, effectively, efficiently, and are accessible; and b. Are trusted by Consumers and Financial Services Business Actors (PUJK).
- Hubungi LAPS SJK melalui:Email : [email protected]. telp : (021) 2527700Alamat Kantor : Menara Karya Lt.25, Jl. HR Rasuna Said, Blok X-5, Kav. 1-2, Jakarta Selatan
- Phone : (021) 30022706
- Email: [email protected]
- Official WhatsApp : +6281119090077 (Monday-Friday, 08.30-17.00 WIB)
- +628111549033 (Saturday, 09.30-15.30 WIB)
Once the Borrower or MSME has made payments towards the Funding Agreement, whether through regular payments or early repayment, Batumbu will credit the amount to the Lender’s Account. The Lender can monitor these payments via the Batumbu platform no later than 2 (two) days after the payment is made.
A Funding Agreement that has been approved by the Lender represents a commitment until the end of the loan term. If the Lender participates in providing services to MSMEs through the Batumbu platform and wishes to withdraw their funds before a successful match is made, the Lender will not earn any interest on the funding.
Within 2 (two) Business Days after the Lender places the funds, the Lender, at their discretion, can select the MSME borrower to receive the funding through the Batumbu platform using Batumbu’s proposal system. Batumbu will provide the Lender with the borrower's profile and relevant loan application information via the platform.
In every process, Batumbu consistently conducts reasonable, in-depth, and comprehensive feasibility and risk analyses for the funding to mitigate risks and minimize the chances of payment default for funding provided by the Funder to the Borrower through the Batumbu platform. However, the risk of default in funding remains and cannot be completely eliminated, as is the case in any other investment/funding activity.
Batumbu has received information and complaints that there are irresponsible parties using the name of Batumbu to commit fraud under the guise of offering online loans. Batumbu consistently applies the principle of caution in conducting its business operations.
Furthermore, you are advised to always check the official Batumbu website first. Additionally, to verify Batumbu's name and services, you can also check Batumbu's existence through OJK Contact 157 at the phone number 157 and/or via WhatsApp service at 081 157 157 157 and/or at the email address [email protected] to check the licensing status of the financial services products you have received and to confirm the business licenses held by Batumbu.
Here are the characteristics of offers received from parties misusing Batumbu's name:
- Offering loans via WhatsApp;
- Promising low-interest rates and instant loan disbursement;
- Requesting access to resources beyond the Camera, Microphone, and Location;
- Providing application links to apply for loans;
- The loan amount offered is below IDR 10,000,000 (Ten Million Rupiah);
- The amount of loan received is less than the amount offered;
- Loan collection is conducted unethically, using harsh language and accompanied by threats of personal data dissemination.
If you receive an offer or experience a collection that has one or more of the characteristics mentioned above, it can be confirmed that the offer or collection does not originate from Batumbu. Please ensure to contact Batumbu's official channels via email at [email protected] or through Batumbu's dedicated complaint line at +62811-1909-0077 (text messages only) during operational hours from 08:30 AM to 5:00 PM WIB.
Batumbu continuously takes preventive measures and monitors to ensure the security of user data in accordance with Batumbu's policies and as outlined in the Privacy Policy. This policy is regulated under Law Number 27 of 2022 concerning Personal Data Protection (“UUPDP”). Additionally, our policy is implemented based on international security standards outlined in the ISO 27001:2022 certification that Batumbu has obtained for the application of Information Security Standards.
Batumbu never offers services through SMS or WhatsApp, whether on behalf of individuals or companies. If there are any suspicions of fraud impersonating Batumbu or if you have any questions, please contact Batumbu via email at [email protected] or through Batumbu's dedicated complaint line at +62811-1909-0077 (text messages only) during operational hours from 08:30 AM to 5:00 PM WIB.
Batumbu only uses a web-based service system, and we do not have a downloadable mobile application.
Batumbu solely uses a web-based service system at the address https://platform.batumbu.id/.
You will be guided by the Batumbu team to access the platform and must register first. You will need to upload several necessary documents to the Batumbu Platform for verification and analysis. After that, you will follow all further instructions regarding your funding application or loan request.
The required documents to apply for financing from Batumbu are simple and easy, without the need for fixed asset collateral. They include personal identification, official business permits, and business evidence documents. Batumbu's credit assessment process is fast and efficient, making it easier for business owners to obtain the financing they need.
The loan amount provided to each Fund Recipient will vary, with a minimum of IDR 10,000,000 (Ten Million Rupiah) and a maximum of IDR 2,000,000,000 (Two Billion Rupiah), depending on the result of Batumbu's risk analysis.
Batumbu focuses on providing financing to the productive sector, offering funding services to businesses and individuals for working capital purposes, aimed at running or expanding their business activities within the company's supply chain, either as distributors or suppliers. Batumbu refers to these Fund Recipients as Batumbu’s SME partners.
Currently, Batumbu focuses solely on providing financing for the productive sector, which includes funding services for businesses or individuals aimed at working capital to operate or expand their business activities within the company’s supply chain, whether as distributors or suppliers. Batumbu refers to these Fund Recipients as Batumbu's SME partners.
Currently, Batumbu does not have any branch offices and is headquartered only at the Indonesia Stock Exchange Building, Jl. Jenderal Sudirman, South Jakarta. We accept inquiries or information only through our official channels: email at [email protected] or through Batumbu's dedicated complaint line at +62811-1909-0077 (text messages only), available during operational hours from 08:30 AM to 5:00 PM WIB.
Batumbu is a company that operates as an LPBBTI (Fintech Lending) provider in a conventional manner, offering a marketplace that connects Lenders with Borrowers on a web-based platform. Borrowers can receive loans from one or a group of Lenders or partner banks, following a risk analysis process conducted by Batumbu in accordance with the procedures set out in POJK-LPBBTI and other applicable laws and regulations.
LPBBTI (Layanan Pendanaan Bersama Berbasis Teknologi Informasi) or Fintech Lending refers to a financial service that connects Lenders and Borrowers to facilitate conventional or Sharia-based funding directly through an electronic system via the internet. LPBBTI business activities are subject to all applicable laws and regulations related to LPBBTI. The provider is an Indonesian legal entity that provides, manages, and operates LPBBTI services, whether conventional or Sharia-based. The provider is licensed and supervised by the Financial Services Authority (OJK).
The loan amount provided to each Borrower will vary, with a minimum amount of IDR 10,000,000 (Ten Million Rupiah) or a maximum amount of IDR 2,000,000,000 (Two Billion Rupiah) subject to the result of risk analysis performed by Batumbu.
Batumbu is prioritizing productive funding, i.e., funding provided to businesses or individuals for its working capital to run or expand its business activities within the Micro, Small, and Medium Enterprises (MSME) segment. Batumbu refers to these Borrowers as Batumbu's MSME.
Batumbu operates its business under a license and supervision from the Financial Services Authority (OJK). To this day, Batumbu continues to adhere to and implement principles of compliance and prudence in providing funding to Batumbu's SME partners.
TKB90 is the success measurement rate in Peer-to-Peer Lending Fintech Platform and also applicable in Batumbu by facilitating the loan repayment from the Borrower within the period of up to 90 (ninety) days from the expendience date of each Funding.